Refund policy
MODCLOTHIN
Returns, Exchanges & Refunds Policy
At Modclothin, we take pride in the quality of our clothing and the service we provide.
We understand that occasionally an item may not be quite right. Whether it's a question of sizing, fit or something else, we're always happy to help.
If you have any concerns about your order, we encourage you to contact us so we can discuss the best way forward.
Email: info@modclothin.co.uk
STANDARD ONLINE ORDERS – 14-DAY RETURNS
We offer a 14-day return-request period for eligible standard clothing purchased online.
This includes garments purchased in standard sizes and styles advertised on our website, even where they are manufactured following your order.
You have 14 calendar days from receiving your order to request a return.
Once your return has been requested, please send your goods back within 14 calendar days.
We kindly ask that returned items are:
-
Unworn, apart from trying them on to check the fit.
-
Returned with original labels and packaging wherever possible.
-
Carefully packaged to prevent damage during transit.
Customers are welcome to try garments on, just as they would in a shop.
However, where items have been worn, damaged or handled beyond what is reasonably necessary to establish their nature, characteristics and fit, we may make a deduction to reflect any reduction in value, where legally permitted.
MADE-TO-MEASURE & BESPOKE GARMENTS
Modclothin specialises in individually tailored and customised clothing.
Garments genuinely made to a customer's individual specifications or clearly personalised are generally exempt from the standard change-of-mind cancellation right.
Examples include:
-
Suits made to an individual's measurements.
-
Garments featuring specifically requested alterations to collars, pockets or other design elements.
-
Clothing manufactured using specially requested fabrics or individual design specifications.
-
Individually designed or personalised garments.
Please note: Clothing ordered in a standard size and style from our website is not automatically considered bespoke simply because it is made following an order.
We ask customers ordering individually customised garments to check and confirm all measurements and specifications carefully before production.
Your statutory rights remain unaffected. If a bespoke garment is faulty, incorrectly manufactured or does not match the agreed specifications, we will provide the appropriate remedy.
RETURN POSTAGE
For ordinary change-of-mind returns, customers are responsible for the cost of returning their goods.
We recommend using a tracked postal service and retaining proof of postage.
Where goods are faulty, damaged or incorrectly supplied, please contact us so we can arrange an appropriate return and remedy, including return postage where required by law.
REFUNDS
For cancellations made under your statutory rights, refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Refunds will normally be issued to your original payment method.
Where required by law, refunds will include the original standard delivery charge. Additional charges for upgraded delivery services may not be refundable in full.
Please allow additional time for your bank or payment provider to process the refund.
FAULTY OR INCORRECT ITEMS
Every garment is carefully checked before dispatch.
However, if an item arrives faulty, damaged or incorrectly supplied, please contact us.
Under the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement, depending on the circumstances.
These rights apply to standard clothing, sale items and individually tailored garments.
EXCHANGES
If you would prefer to exchange an eligible item for another size or style, please contact us.
Exchanges are subject to stock availability.
Where an exchange is not possible, we will discuss the available options.
An exchange or credit note will never replace your statutory entitlement to a refund where one applies.
SALE, SPECIAL OFFER & CLEARANCE ITEMS
Items purchased during sales, special offers or clearance promotions retain their statutory consumer rights.
Where a statutory refund is not required, we may offer an exchange or gift voucher at our discretion.
Additional promotional conditions will be explained at the time of purchase.
CHRISTMAS RETURNS
We understand that Christmas presents are often purchased in advance.
Eligible standard items purchased between 1 December and 31 December may be returned under our extended Christmas arrangement.
Customers may request a return until 5 January of the following year, or until the end of their normal 14-day return-request period, whichever is later.
This voluntary extension does not apply to genuinely bespoke or individually personalised garments unless otherwise agreed.
Your statutory rights remain unaffected.
GIFT VOUCHERS
Modclothin gift vouchers are subject to the terms provided at the time of purchase.
Any remaining balance can be used towards future eligible purchases, subject to those terms.
Your statutory consumer rights remain unaffected.
HOW TO ARRANGE A RETURN
Please contact us at:
Include your order number and details of the item you wish to return.
If you are exercising a statutory cancellation right, you may notify us by email or another clear statement. You do not need to provide a reason.
You may also use the optional cancellation form below.
OPTIONAL CANCELLATION FORM
To: Modclothin, 1 Mill Street, Melton Mowbray, Leicestershire, LE13 1AY
Email: info@modclothin.co.uk
I hereby give notice that I wish to cancel my contract for the following goods:
Goods ordered:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date of cancellation:
RETURNS ADDRESS
Modclothin
14 Nottingham Road
Melton Mowbray
Leicestershire
LE13 0NP
Telephone: 07377 412962
Email: info@modclothin.co.uk
YOUR CONSUMER RIGHTS
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
At Modclothin, we aim to resolve any concerns fairly, professionally and as quickly as possible.
Thank you for shopping with us.